Legal
Terms of Service
Customer-facing terms for CurbLuma exterior cleaning coordination. Effective September 28, 2026.
- Human booking support
- No full payment upfront
- Pay the remaining balance after completion
1. Service coordination
CurbLuma helps customers define and schedule exterior cleaning and may assign an independent service professional to perform the onsite work. The customer books through CurbLuma; the assigned professional performs the confirmed onsite scope.
2. Scope and pricing
Published prices apply only to the stated service, size range and standard-access scope. The final scope and total price are confirmed with you in chat before the reservation fee is paid. Work outside a published tier is quoted first.
3. No automated full-service checkout
CurbLuma does not use this website to charge the full service amount automatically. A reservation fee is arranged during human chat support and is credited toward the confirmed service total.
4. Remaining balance
After the agreed work is fully completed, the remaining balance is paid directly to the assigned service professional. The customer should not be asked to pay the full service total through an automated website checkout in advance.
5. Cancellations and reservation-fee refunds
The reservation fee is refunded 100% if CurbLuma cancels the service. It is also refunded 100% when the customer cancels at least 2 hours before the scheduled start. Cancellation can be requested through live chat or by emailing contact@curbluma.com with enough booking information for us to identify the appointment. For cancellations made less than 2 hours before the scheduled start, a refund is not guaranteed.
6. Access and property conditions
The customer is responsible for providing safe, lawful access to the confirmed work area and for disclosing known fragile surfaces, damaged materials, access restrictions or other conditions that could affect the work.
7. Weather and rescheduling
Exterior cleaning can be affected by weather or site conditions. When a safe or reasonable service cannot proceed as scheduled, we may coordinate a new time with you. If CurbLuma cancels rather than reschedules, the reservation-fee refund rule above applies.
8. Administrative address
7345 W Sand Lake Rd Ste 210, Doctor Phillips, Orlando, FL 32819 is an administrative and mailing address only. It is not a storefront and does not provide walk-in service.
9. Contact
Questions about a booking or these terms can be sent through live chat or to contact@curbluma.com.
10. Service concerns
If you believe the confirmed scope was not completed as agreed, or you believe property was damaged during service, contact CurbLuma promptly through live chat or contact@curbluma.com with your booking details and photos if available. We will review the concern with the assigned service professional based on the facts of the service.
11. Applicable law
These terms are intended to operate under applicable laws of the State of Florida and the United States. Nothing in these terms limits rights or remedies that cannot lawfully be waived.
12. Effective date
Effective September 28, 2026. We may update these terms as the service changes; the version published on this page applies from its stated effective date.