FAQ
Frequently asked questions
Straight answers about pricing, booking, payment, cancellations, service area and the administrative address.
- Human booking support
- No full payment upfront
- Pay the remaining balance after completion
Answers
If your property or scope is unusual, chat is the fastest way to get a property-specific answer.
Do I pay for the whole service before the appointment?
No. CurbLuma does not use an automatic checkout for the full service. A reservation fee is arranged with our team in chat. The remaining balance is paid directly to the assigned service professional after the work is completed.
Is the reservation fee refundable?
Yes in the stated situations: 100% if CurbLuma cancels the service, or if you cancel at least 2 hours before the scheduled start. You can cancel through chat or by emailing contact@curbluma.com.
Are the prices on the site fixed?
The published tiers are standard prices for the stated service, size and standard-access scope. We confirm the exact scope in chat before you pay a reservation fee. If your property does not fit the published scope, you receive a clear quote first.
Is there a minimum order?
Yes. The current minimum service order is $129.
Can I visit the Sand Lake Road address?
No. It is an administrative and mailing address only. CurbLuma services are performed at the customer’s property.
Do you service areas outside Orlando?
CurbLuma serves Orlando and can coordinate nearby Central Florida jobs when availability allows. Share the property address in chat and our team will confirm coverage.
Do you publish fixed prices for roof cleaning, gutters, window cleaning or commercial work?
Not in the current public price menu. Those scopes can vary enough that we confirm them in chat before quoting.
How do I start?
Open the chat, tell us the property address, the service you need and approximate size if you know it. A human team member will help confirm scope, price and scheduling.